Sharing Excellence Week for Administrative Staff

4.6.2018 16:00

Sharing Excellence Week for Administrative Staff 4-8 June 2018

‘Excellence in action’ is the title of our new strategy. Excellence is an important goal not only for students and lecturers, but also for staff working in administration, and it is an idea we would like to share with our colleagues from all over the world.

Now we would like to invite you to share your excellence with us!

What kind of excellence can be found in your own university? What kind of excellence would you like to learn from your colleagues? What could we do together in the future?
The theme of the international week in 2018 is ‘Customer in Focus – Designing Services in Higher Education’.  The programme is partly intended for everyone, and partly theme-specific. The subthemes organised by different units are:

Contract and Innovation Services

Designing Student and Admission Services

Financial Services

Human Resources

Multicustomer communications – defining customer and designing services

Physical & Digital Campus Services

Pedagogical Solutions

RDI Services

Services in International Relations & Mobility

University and Business Cooperation: From Customer to Partnership


Join us and share your expertise with your colleagues on our Sharing Excellence Week! You can also suggest a topic of conversation, or present some good practices from your own institution.

Practical information

  • The participation fee is 150 €. This fee will cover the lunches during the week and evening programmes on Monday and Thursday. The fee can be paid by credit card when registering or by using an invoice (an extra invoice fee of €5). The other costs, such as travel, accommodation and daily allowance expenses, should be covered by the participants.
  • All registered applicants will be accepted to the week.
  • Please notice, that you will need the following information when filling in the registration form:
    • Credit card details OR
    • Information for an invoice: name of the organization, reference, street address, postal code, city, country and possible a VAT number, if required by your institution.
    • In case you cannot finish the application, please start the registration process again using the same link above.
  • Cancellations: Full return of the participation fee, if cancelled by 12 May, 2017, after which the participation fees will not be returned.